Customer Contact
Improve the way you communicate with customers.
Being available for customers is more important than ever, whether it’s via telephone or other channels. NFON cloud solutions helps provide your customers with the very best levels of service.
Contact Center Hub
An efficient way of organising customer support, hotline or customer success departments, including performance metrics and reports.
- Step up your customer service with inbound intelligent voice, outbound-dial campaigning and a full communication history
- Design your own reporting that tracks info in real-time
- One interface with every popular channel invited to the party
- Seamless CRM and ticketing integration with all information in one place. One screen, one dream
Nmonitoring Queues
Manage and empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner.
Neorecording
Helps your business to be compliant with EU legislation requirements (including MiFID II). All connections from a recording system to external applications are encrypted and can be stored.
