3CX Visual Call Reports from CSV Call Logs
Visual Call Reports from CSV Call Logs (Excel & Google Sheets) A prototype tool created by a 3CX employee allows users to generate visual call analytics from PBX CSV call log (CDR) exports using Microsoft Excel or Google Sheets. This solution is intended for small installations that don’t require an external database or Grafana.⚠️ The […]
Practical AI Use Cases in 3CX
Practical AI Use Cases in 3CX — Real Examples AI in 3CX is not theoretical. It delivers measurable value across different industries. Example 1: Customer Support Team A support team handles hundreds of calls daily. With AI: Calls are automatically transcribed Key issues are summarized Sentiment analysis highlights frustrated customers Outcome: Faster issue resolution and […]
How AI in 3CX Helps Businesses Save Time and Reduce Costs One of the biggest advantages of AI in 3CX is time savings. Employees spend less time on administrative tasks and more time on high-value work. Real Business Benefits 1. Less Manual Note-TakingInstead of writing call notes after every conversation, AI automatically generates call summaries […]
AI in 3CX — Smarter Communications for Modern Businesses Artificial Intelligence is no longer a futuristic concept—it’s a practical tool that helps businesses communicate faster, smarter, and more efficiently. With AI-powered features in 3CX, companies can automate routine tasks, gain valuable insights from calls, and deliver better customer experiences without increasing operational costs. 3CX AI […]
Coming Soon: Downgrading to the 3CX Basic Edition
Coming Soon: Downgrading to the 3CX Basic Edition By Kevin Attard Compagno, CIO, 3CXJanuary 9, 2026 At 3CX, we believe your license should work for you—not the other way around. Following our recent announcement of the new 3CX Basic Edition, we’re taking a closer look at an important enhancement: the ability to downgrade your license […]
Configuring Network Connectivity Between Active Directory and Azure Active Directory
Configuring Network Connectivity Between Active Directory and Azure Active Directory Integrating an on-premises Active Directory (AD) environment with Azure Active Directory (Microsoft Entra ID) requires reliable and secure network connectivity. While Azure AD itself is a cloud-based identity service and does not rely on traditional network trusts, the synchronization and hybrid identity components do require […]
Network Connectivity Between Active Directory and Azure Active Directory
Configuring Network Connectivity Between Active Directory and Azure Active Directory Integrating an on-premises Active Directory (AD) environment with Azure Active Directory (Microsoft Entra ID) requires reliable and secure network connectivity. While Azure AD itself is a cloud-based identity service and does not rely on traditional network trusts, the synchronization and hybrid identity components do require […]
Azure Interaction with Active Directory
Azure Interaction with Active Directory A well-defined integration between Microsoft Azure and Active Directory is essential for secure identity management, access control, and governance in the cloud. Azure’s interaction with Active Directory—now known as Microsoft Entra ID—forms the foundation for authentication, authorization, and identity lifecycle management across cloud and hybrid environments. 1. Identity as the […]
Managing Azure Resources with Azure Resource Manager
Managing Azure Resources with Azure Resource Manager Modern applications are often composed of multiple components: virtual machines, storage accounts, web apps, databases, and third-party services. These components are not isolated – they are interconnected and interdependent. To efficiently deploy, manage, and monitor all resources as a group, Azure Resource Manager (ARM) is used. What is […]
Roles in Azure
A Brief History of Roles in Azure When Azure was first released, access control was very simple and relied on only three classic administrator roles: Account Administrator Service Administrator Co-Administrator These roles provided broad, unrestricted access to subscriptions but lacked flexibility and security controls. As Azure evolved, Microsoft introduced Azure Resource Manager (ARM) and with […]
