NFON Releases Cloud Telephony Updates Across Web and Mobile Apps
NFON Releases Cloud Telephony Updates Across Web and Mobile Apps 23 January 2026 – NFON will release a series of updates for Cloud Telephony users across the Web App, and Android and iOS mobile applications. The update delivers faster unified contact search alongside key usability improvements designed to enhance everyday communication workflows. Key Enhancements For […]
Ricoh Unity Partner Programme Launches in the UK
Ricoh Unity Partner Programme Launches in the UK On 12 January 2026, Ricoh UK launched the Ricoh Unity Partner Programme, a new framework designed to strengthen partner collaboration, improve customer experience, and accelerate digital transformation and partner growth. Programme Structure The programme introduces four progressive partner levels: Bronze Silver Gold Platinum Each level unlocks increasing […]
3CX Forum Reorganisation for the Future
3CX Forum Reorganisation for the Future The 3CX Forum remains the primary and most effective channel for communication with the 3CX Team. 3CX Forum: Our Primary Communication Channel As the 3CX product continues to evolve, so does the forum. Several changes have been introduced to improve navigation and ensure discussions are easier to follow: Trial-related […]
3CX Visual Call Reports from CSV Call Logs
Visual Call Reports from CSV Call Logs (Excel & Google Sheets) A prototype tool created by a 3CX employee allows users to generate visual call analytics from PBX CSV call log (CDR) exports using Microsoft Excel or Google Sheets. This solution is intended for small installations that don’t require an external database or Grafana.⚠️ The […]
Practical AI Use Cases in 3CX
Practical AI Use Cases in 3CX — Real Examples AI in 3CX is not theoretical. It delivers measurable value across different industries. Example 1: Customer Support Team A support team handles hundreds of calls daily. With AI: Calls are automatically transcribed Key issues are summarized Sentiment analysis highlights frustrated customers Outcome: Faster issue resolution and […]
How AI in 3CX Helps Businesses Save Time and Reduce Costs One of the biggest advantages of AI in 3CX is time savings. Employees spend less time on administrative tasks and more time on high-value work. Real Business Benefits 1. Less Manual Note-TakingInstead of writing call notes after every conversation, AI automatically generates call summaries […]
AI in 3CX — Smarter Communications for Modern Businesses Artificial Intelligence is no longer a futuristic concept—it’s a practical tool that helps businesses communicate faster, smarter, and more efficiently. With AI-powered features in 3CX, companies can automate routine tasks, gain valuable insights from calls, and deliver better customer experiences without increasing operational costs. 3CX AI […]
Coming Soon: Downgrading to the 3CX Basic Edition
Coming Soon: Downgrading to the 3CX Basic Edition By Kevin Attard Compagno, CIO, 3CXJanuary 9, 2026 At 3CX, we believe your license should work for you—not the other way around. Following our recent announcement of the new 3CX Basic Edition, we’re taking a closer look at an important enhancement: the ability to downgrade your license […]
Configuring Network Connectivity Between Active Directory and Azure Active Directory
Configuring Network Connectivity Between Active Directory and Azure Active Directory Integrating an on-premises Active Directory (AD) environment with Azure Active Directory (Microsoft Entra ID) requires reliable and secure network connectivity. While Azure AD itself is a cloud-based identity service and does not rely on traditional network trusts, the synchronization and hybrid identity components do require […]
Network Connectivity Between Active Directory and Azure Active Directory
Configuring Network Connectivity Between Active Directory and Azure Active Directory Integrating an on-premises Active Directory (AD) environment with Azure Active Directory (Microsoft Entra ID) requires reliable and secure network connectivity. While Azure AD itself is a cloud-based identity service and does not rely on traditional network trusts, the synchronization and hybrid identity components do require […]
