AI Essentials: NFON Ushers in a New Era of Business Communication
AI Essentials: NFON Ushers in a New Era of Business Communication NFON, a leading European provider of integrated business communications, is kicking off the second half of the year with a bold innovation package — AI Essentials, a cutting-edge AI suite for business telephony. “The future is happening right now, not sometime in the future,” […]
Troubleshooting Common Ricoh MFD Problems
Troubleshooting Common Ricoh MFD Problems and How to Solve Them ️ Ricoh Multifunction Devices (MFDs) are widely used in offices for printing, scanning, copying, and faxing. While they are robust and reliable, like all complex devices, they sometimes run into issues that can disrupt workflow. Here’s a detailed guide to common problems and how to […]
Important Update for Printer Drivers on Windows
Important Update for Printer Drivers on Windows Microsoft is phasing out support for third-party printer drivers (v3 and v4). Here’s what you need to know: Key Dates: January 15, 2026 — New third-party printer drivers will no longer be published via Windows Update for Windows 11+ and Windows Server 2025+. July 1, 2026 — Windows […]
Ricoh Recognised in the Global 100 for Sustainability Leadership
Ricoh Recognised in the Global 100 for Sustainability Leadership Each year, the Global 100 ranking, published by Corporate Knights Inc., highlights the world’s most sustainable corporations. Drawing on publicly disclosed data from more than 8,000 companies with annual revenues exceeding US$1 billion, the ranking provides one of the most comprehensive assessments of corporate sustainability performance. […]
3CX BigQuery SQL Agent Powered by Gemini & Google ADK
3CX BigQuery SQL Agent Powered by Gemini & Google ADK Talk to Your Call Center Data — No SQL, No Dashboards, Just Questions Large Language Models (LLMs) are powerful at reasoning and summarization, but their real business impact emerges when they are connected to structured, governed enterprise data. In this article, we demonstrate how a […]
NFON Releases Cloud Telephony Updates Across Web and Mobile Apps
NFON Releases Cloud Telephony Updates Across Web and Mobile Apps 23 January 2026 – NFON will release a series of updates for Cloud Telephony users across the Web App, and Android and iOS mobile applications. The update delivers faster unified contact search alongside key usability improvements designed to enhance everyday communication workflows. Key Enhancements For […]
Ricoh Unity Partner Programme Launches in the UK
Ricoh Unity Partner Programme Launches in the UK On 12 January 2026, Ricoh UK launched the Ricoh Unity Partner Programme, a new framework designed to strengthen partner collaboration, improve customer experience, and accelerate digital transformation and partner growth. Programme Structure The programme introduces four progressive partner levels: Bronze Silver Gold Platinum Each level unlocks increasing […]
3CX Forum Reorganisation for the Future
3CX Forum Reorganisation for the Future The 3CX Forum remains the primary and most effective channel for communication with the 3CX Team. 3CX Forum: Our Primary Communication Channel As the 3CX product continues to evolve, so does the forum. Several changes have been introduced to improve navigation and ensure discussions are easier to follow: Trial-related […]
3CX Visual Call Reports from CSV Call Logs
Visual Call Reports from CSV Call Logs (Excel & Google Sheets) A prototype tool created by a 3CX employee allows users to generate visual call analytics from PBX CSV call log (CDR) exports using Microsoft Excel or Google Sheets. This solution is intended for small installations that don’t require an external database or Grafana.⚠️ The […]
Practical AI Use Cases in 3CX
Practical AI Use Cases in 3CX — Real Examples AI in 3CX is not theoretical. It delivers measurable value across different industries. Example 1: Customer Support Team A support team handles hundreds of calls daily. With AI: Calls are automatically transcribed Key issues are summarized Sentiment analysis highlights frustrated customers Outcome: Faster issue resolution and […]
